Visitor
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1 Message
Intermittent Outages over Multiple Days - Need Explanation and More Than a Refund
My Xfinity home internet has experienced outages every day since August 13. It was out most of the day on August 13 due to "upgrades in my area" and has been intermittently out for an hour or so at a time, multiple times a day, every day since. This morning it says it was because of a "power outage."
I'd like an actual explanation of the reasons for these outages. I'd also like more than the $10 refund I've been offered by the online system - my spouse is a work from home freelancer and has not been able to work reliably for the past several days because of this problem, causing a significant inability to earn money. $10 does not cover the impact of this outage.
I've been an Xfinity customer since I moved into the house more than a year ago and haven't had issues until now, and it's making me consider a different provider.
XfinityJanelle
Official Employee
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1.8K Messages
23 days ago
Hey @user_o2syfm , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your service interruptions. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_7us407
Visitor
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5 Messages
20 days ago
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