Visitor

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2 Messages

10/22/2026 8:39 AM

International call doesnt work

Cell issues

Traveling for 14 days internationally and so far have not been able to use my phone for 7 days

[Edited: "Personal Information”] 

Have int calling text and internet plan.

What i have tries so far:

Airplane mode off and on

Turned phone off

Had tech support reset network settings.

Can toggle cellular data on but no option for data roaming

Pretty frustrated with 4 calls to tech support with no solution

I would appreciate if you could move this request for a solution up a few levels to get me up and running.

Only time to ask for help is while I am on a hotel wifi and not wanting to spend my travel vacation time on this issue

Please contact me via text to get me an update

Thank you
user_b8g4rf
[Edited: "Personal Information”] 

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Official Employee

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4.5K Messages

3 days ago

Hey there, @user_b8g4rf, thanks for reaching out through the Xfinity Forums regarding your international calls. I can understand how frustrating this is, especially when you’re already halfway through your trip and have contacted support several times. When you’re away from WiFi, does your phone show a local carrier/network name and signal bars, or does it show SOS/No Service? Also, what type of phone are you using?

Visitor

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2 Messages

I can make calls but cant get internet or text to work outside of wifi

data roaming can not be clicked or does not show up

cellular roaming checked but no bext option to get data roaming

i have an iphone 13 and software up to date

others who i an traveling with and have the same service with Xfinity can get it to work

almost done with my trip and no real solution 

david

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