Internet access

My internet has been out for 12 hours. Outage map doesn't tell me how many customers are affected. Estimated time to fix is "As soon as possible. " Why have the outage information if it doesn't tell you anything? Also, selecting a tag for this post creates an error and then you have to retype everything. This is very frustrating!

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XfinityEmilyB

Official Employee

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2.3K Messages

7 days ago

user_ivdqlm Welcome to our community forum! Thank you for letting us know about the service issues you've been having for the last 12 hours so we can make sure this is resolved as quickly and safely as possible. I appreciate you proactively checking our status page to see if this issue was affecting you alone, or more people in your area.

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and see if there are more details to provide.

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Customer Service

user_ivdqlm

Internet access

XfinityEmilyB

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