Visitor
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1 Message
Internet and mobile
I was charged for mobile when I no longer have an account and called about this girl would not listen to what I was saying asked for management and was hanged up on.
As for internet service sucks you’ve sent 2 people out here had no idea what problem was, I replaced modem and was worse.
You shut it down to do repairs was supposed to get credit while day which was most of day and also refusing to credit when we had outage
XfinityThomasA
Official Employee
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3.7K Messages
7 days ago
Please send us a Direct Message.
On a Desktop:
Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.
Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.
In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.
On a Mobile Device:
Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.
How to: Direct messaging within the forum
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