Visitor
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1 Message
Internet box
We had a house fire the day after Christmas lost everything. I called and told y'all and when we ready to transfer services to call you back I still paid monthly for services even though we didn't have a home. When we were ready we called you out only to be told our new property was unservicable. I showed tech melted burnt equipment that came from fire. I still have and send you. But no one has sent me a box and the tech didn't take with him.
XfinityAngie
Official Employee
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2K Messages
22 days ago
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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