Internet Connection to my home

It seems like every day I am getting text messages from Xfinity telling me that service has been interrupted at my house, this is getting really old as it is happening all the time, what seems to be the issue and why can't you correct it without having to interrupt my service. We should be getting some kind of credit on our bill for every interruption there is, I pay $255 a month for your service and am weighing my options as to getting another service or just streaming a service and cancelling my cable, seems like more trouble than it's worth with all of these outages.

Responses

XfinityPeterH

Official Employee

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1.5K Messages

4 days ago

user_kc5arj Hey I can understand the frustration as I would be feeling the same way too. We never like to cause any inconvience when it comes to maintenance or work being done in your area and of course it would be fantastic if work could be completed without any form of interruption but that type of technology has yet to be created. We are however looking for ways to try and make this experience more streamline. In the meantime we appreciate your understanding.

When it comes to adjustments/credits for interruptions I would like to provide you with this link: https://www.xfinity.com/support/articles/check-service-outage

About 3/4 of the way down you will find a section called "Outage credits".

If you are looking to make changes to your plan please let us know. We are happy to assist you!

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EG

Expert

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107.1K Messages

4 days ago

The concern is not "accessibility / disability" help related. Topic moved here to the proper help section for assistance.

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Customer Service

user_kc5arj

Internet Connection to my home

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XfinityPeterH

EG

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