New Poster
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2 Messages
Internet dropping every few minutes
They have replaced the cable from the pole to my house and have not corrected the problem. The bestXfinity could do was to offer an appointment a week from now even though I have been complaining about this issue that makes the connection virtually unusable for 10 days now. The response time from xfinity is terrible and they have no sense of urgency. Am I the only one who feels this way? I have not been allowed to speak with a live person at xfinity through this entire experience. Everything is designed to push you to the app assistant. Can anyone offer some help please?
EG
Expert
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120.1K Messages
6 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAlfonso
Official Employee
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2.8K Messages
6 days ago
Hello jmg39 thank you so much for taking the time to reach out here and share your experience on our Xfinity Forums. I can completely understand your frustration with dealing with a prolonged service issue and having to wait 10 days for the next service.
We do have excellent resources here that can help with diagnosing service issues. Have you had a chance to look over these?
ANSWERED: Tips for troubleshooting your Xfinity Internet connection
We'd be happy to check and see if an earlier appointment is available and explore other troubleshooting and resolution options.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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