Visitor
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2 Messages
Internet Essentials
Dear Xfinity Support,
I am writing regarding my Internet Essentials account with Xfinity or Comcast. My original account number is [Edited: "Personal Information"]. A few years ago, my account was transitioned to a bulk services partnership through New Life Homes 2 (Account number: [Edited: "Personal Information"]).
I recently received a notice stating that the bulk services agreement with New Life Homes 2 will end on August 14, 2026. I would like to retain my Internet Essentials service and transition back to paying the standard monthly rate of $14.95 directly.
Could you please confirm that my service will continue uninterrupted under the individual Internet Essentials plan?
Thank you,
[Edited: "Personal Information"]
XfinityDuron
Official Employee
•
955 Messages
9 days ago
I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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