Internet goes into several times a week

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Thanks for reaching out @user_v27nci I truly understand how important a good internet connection is for your everyday needs. I'd be frustrated as well if I was having ongoing connection issues. So we definitely want to get this resolved. When you experience a loss of connection, is it happening on all devices. Have you tried any troubleshooting steps? Here is also a checklist our Experts have put together that you may benefit from. https://forums.xfinity.com/conversations/internet/answered-tips-for-troubleshooting-your-xfinity-internet-connection/602da481c5375f08cd7fbb7c

Let us know if any of these helps.