Internet Install Escalation - Please Help

I moved to Savannah, GA two weeks ago today. I work at a storage facility and my apartment is onsite, albeit a fair ways back on the property. A week prior to my move I contacted customer service to set up internet service/installation. The representative was able to schedule a Technician for the day after my arrival (9/18/25). When the Technician arrived he had difficulty locating the infrastructure to tie into. Our front office uses Comcast and he was able to locate the box near our front office. After discovering the location of the box the Technician informed me that my apartment was approximately 550 feet from the infrastructure and that he was not allowed to connect past 300 feet. He informed me that I would need a plant extension. That was acceptable to me as the internet is necessary for me to work out of my apartment onsite. The Technician stated that he would reach out to his supervisor and schedule a plant extension and that I would be notified. I was not notified. I decided to reach out to customer service. I explained my location, distance & that the technician had stated that I need a plant extension. Customer service emphasized there was no issue with scheduling a plant extension. The following day another technician arrived and was unaware of the need for additional infrastructure. He stated that he could not install and that he would reach out to his supervisor to schedule a plant extension. Again I did not receive any correspondence. I reached back out to customer service. At this point customer service attempted to get me to agree to a new account. I informed the rep that I wanted to read what I was approving before approving anything. The rep sent me a link and asked me to navigate through the link and remove autopay to get to the next screen. I obliged, thinking that he was working on my current dilemma. I noticed the internet speed and rate had changed. I immediately halted any additional navigation and informed the rep that I did not wish to continue the call and disconnected. A short time later I received an email stating that my Xfinity ID had been linked to another Xfinity account. At this point I decided to cease communication with the call center. I visited one of the two local branches in person hoping that someone locally could help. And by this time I had already been visited by three Techs. I was assured by the local rep that she understood my situation and that she could get the right person out to me. A fourth Tech showed up and was unaware of what was needed to get infrastructure ran to my apartment. I walked around the property with the Tech as he spoke with his Tech Support. His Tech Support created a ticket ([Edited: "Personal Information"]) for the plant extension. I had not received any correspondence or confirmation. So I visited the local branch again in the hopes of confirming that there was a work order for my plant extension. The local rep informed me that she was unable to look deeply into my account. She stated that she provided my email to the branch manager and that the branch manager would be forwarding my email to someone who could look into my account. I have received no correspondence or confirmation.

I’m not looking for a refund. I’m not looking to file a complaint. I moved to this area due to a transfer of employment. I have to have high speed internet in order to work out of my apartment onsite. I need help. I need Xfinity to deliver on its customer promise to make things right if you fall short.