2 Messages
Internet is down for the second straight week
I am a full time remote worker from home. For the second straight Tuesday, my internet is down and planned to be down for the entire day. I want to talk to someone regarding this issue. I was given no notice of this despite being told last week, I would be told of another planned outage. What is going on?
XfinityEricB
Official Employee
•
2.1K Messages
13 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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