Visitor
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2 Messages
Internet Issue
Hello, my name is Barbara. I am an active xFi Complete customer and have a severe dead zone at the far end of my home.The Xfinity mobile app keeps glitching and freezes up completely whenever I try to run the individual room evaluation tests. I spent over an hour on the support chat last night and the system kept lagging out and disconnecting me right as the Tier 2 team was manually processing the hardware override.Since I pay for xFi Complete, I need an official representative to help me manually process the order for my complimentary xFi Pod under the Whole Home WiFi Guarantee. Thank you for your help!
EG
Expert
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118.6K Messages
23 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBradM
Official Employee
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1.4K Messages
23 days ago
@user_43gcjv The xFi Complete program has been discontinued for quite some time now. We now use the WiFi Boost Guarantee which is specifically handled through the Xfinity app and has a process that needs to be followed in order to potentially qualify for a free WiFi Boost Pod. Our team can take a closer look at your service issues and provide solutions. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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