Internet issues

user_lll659 I'm really sorry to hear about the issues you've been experiencing with your internet. It must be incredibly frustrating to deal with such frequent outages, especially when everything seems to be connected properly. Let's see what we can do to get this resolved for you.

First, it's great that you've already checked the cables. Sometimes, the problem might be with the modem or router itself, or there could be an issue with the service in your area. Have you tried restarting your modem and router?

We're here to help and make sure you get the reliable service you deserve. Please send us a direct message with your name and address so we can assist you further. Please let us know if there's anything else we can do to assist you further.

How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e