Internet issues

Xfinity is trying to bully me into upgrading my equipment specifically my modem I just got a year ago! And now I’ve been having internet connecting issues for two days! I have a 3 yr old and a parent that just got out of the hospital so internet and WiFi is important! Xfinity also bills you for services you haven’t even used yet ( found that out through a rep). These robots on the app aren’t helpful and I want to speak to a live person so this issues can be fixed. Customer service is trash! This company is extremely frustrating to have to deal with

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XfinityFrank

Official Employee

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1.6K Messages

26 days ago

Hi there, @user_s97qvm! Thanks for reaching out to us here on the Community Forum. I agree that WiFi is important for everyday life and even more so when you have folks to take care of at home. We can certainly help with your connection issues. What were you informed of about the modem as far as there being a need for an upgrade?

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user_s97qvm

Visitor

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3 Messages

@XfinityFrank I got a message saying “looks like my equipment is out of date and to upgrade it” which it shouldn’t be a literally just bought it last year and was told it would be good for a number of years. I just want my internet fixed I got enough stressful things going on right now

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26 days ago

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XfinityBenjaminM

Official Employee

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2.4K Messages

user_s97qvm We can take a closer look and see if the message was sent in error. You are correct in that if you just got your equipment in the last year, you should be good, but we'll be happy to check. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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26 days ago

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user_s97qvm

Visitor

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3 Messages

Thank you, I have sent a direct message just waiting on a response.

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26 days ago

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Customer Service

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Internet issues

XfinityFrank

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XfinityBenjaminM

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