Hello, user_83coof! Thanks for reaching out to us on the forums! I apologize to hear of the issues you are having with your internet! We know how important it is to have a reliable connection! Does the connection drop on wireless connection, hardwire connection, or both? When the drops occur, does the modem look like it's rebooting?
You can also have a look at some Internet Troubleshooting Tips that were put together by our amazing experts on this forum!
Wireless connection. Xfinity has been doing work in our area for the past week plus and we have orange coax cable running around on the surface for months now, but connectivity hasn’t been bad until recently (past two weeks or so). It’s dropping multiple times a day for the past week now
Thanks for sharing what you've done to remedy this situation, @user_83coof. I can definitely help get this cable laying across the surface to be buried.
I would be more than happy to review your account and see what's going on in the area and what we could do to resolve your intermittent internet issues.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am also having trouble with my internet connection dropping several times throughout the day. An Xfinity service person was here and checked/replaced every connection from the pole to my house. It worked for a week and then started dropping again. Should I take my tower to an Xfinity store to get a replacement?
user_7utrgp You can always swap the equipment at a local Xfinity Store and rule it out as a possibility. I would also check the automated troubleshooting through the Xfinity app to have diagnostics performed in case there is any signal issue it can detect as well.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityMichaelC
Official Employee
•
4.1K Messages
4 months ago
Hello, user_83coof! Thanks for reaching out to us on the forums! I apologize to hear of the issues you are having with your internet! We know how important it is to have a reliable connection! Does the connection drop on wireless connection, hardwire connection, or both? When the drops occur, does the modem look like it's rebooting?
You can also have a look at some Internet Troubleshooting Tips that were put together by our amazing experts on this forum!
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user_7utrgp
1 Message
13 days ago
I am also having trouble with my internet connection dropping several times throughout the day. An Xfinity service person was here and checked/replaced every connection from the pole to my house. It worked for a week and then started dropping again. Should I take my tower to an Xfinity store to get a replacement?
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