Visitor
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1 Message
Internet line was cut
I've reviewed previous entries on this issue and they all refer to sending a direct message, which I don't seem to have as an option.
My line was cut almost a month ago. Xfinity has sent two technicians, who can't do anything about the exterior line. Xfinity has also promised an exterior crew twice, but the crew has never shown up. I am out-of-my-mind desperate. I don't know why I haven't just changed providers, but I am a fool and continue to hope that Xfinity will pull through. What do I have to do to get this repaired?
Accepted Solution
XfinityThomasB
Official Employee
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2.2K Messages
2 days ago
Howdy user_nlu105
Welcome to the Xfinity Forum, and thank you for posting your question here. Happy to help check on the status of this situation. Normally a line replacement is a two-step process, first a tech would come out to run a temp line, followed by another team to either raise the line into the air or bury.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. You might need to log out and back in to see the direct message option, that option does not become active until your first public post was published.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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