Visitor
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1 Message
Internet loses connection before the scheduled move out
I've put a move request for 8/31 but the internet in the current place loses connection today! Please solve this ASAP!!!!
I've been talking to the useless Xfinity assistant for 1 hour before I can talk to agent. This is so frustrating!!
XfinityJustinM
Official Employee
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252 Messages
4 days ago
Hello @joyzhengzzz, you have come to the right place for help! We know how stressful of a time moving can be, and we can certainly help you maintain service at your current address up until 8/31. Just send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. We'd be more than happy to help you with this! 😀
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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