Internet lost

Urgent: Internet Service Lost After Failed Modem Activation

Xfinity attempted to activate the replacement modem it sent me, but the activation failed. I asked the representative whether I could reconnect my old modem while waiting for my technician appointment on October 20, 2026, and was told yes.

I followed those instructions, but I now have no internet service. I have tried the Xfinity Assistant chat repeatedly, but it keeps providing the same answers without resolving the problem.

Please have an actual technical support representative check my old modem’s activation status and help restore my internet service before the scheduled technician visit, if possible.