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user_bt0h2n
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Sunday, October 27th, 2024 1:31 PM

Internet not working, XFinity app not working

My internet stopped working October 26, 2024, 4pm est and after troubleshooting MULTIPLE times with the online support, nothing changed. The xfinity chat robot is useless and takes me in circles or asks me to open the xfinity app. I cannot log onto the Xfinity app. I have uninstalled and reinstalled the app, restarted my device, tried the app on different devices with no success. When I open the app and login with my credentials in the browser popup, the app never opens and stays on the “Sign In” page. 

Question

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Updated 

27 days ago

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EG

Expert

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107.1K Messages

27 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityBenjaminM

Official Employee

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1.6K Messages

27 days ago

 

user_bt0h2n Hello! Thank you for reaching out to us here on our Community Forum. We are very sorry to hear that you're having trouble with your internet and we'll be happy to help. Also, in the future, please wait to be invited to send a Direct Message. We attempt to help in a public setting until we determine that it's necessary to bring you into a DM. We mention this due to our Forums Guidelines and it is a violation to send an Unsolicited Direct Message to an Official Xfinity Employee.

We will respond to your DM shortly.

 

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