Visitor
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1 Message
Internet not working
Our internet has been out for a week. The robot on both the chat and the phone says my internet is “healthy” but our WIFI won’t even pop up on devices as an option. I have been trying to get in contact with a human for a week now and am just being told by the robot they are “troubleshooting” each time I try. How do I schedule a technician to come out? This is the 5th time in the last 6 months this has happened with our WiFi. Usually it comes back on in a few days but this time it’s been out completely for now a week so we need it fixed ASAP.
XfinitySara
Official Employee
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2.1K Messages
19 days ago
Hello, @user_itdh8l! Thank you for coming to the Xfinity Community Forum with your service concerns. You're in the right place for help :) We'll do everything we can to review and resolve this as quickly as possible, I assure you. First, have you recently reviewed these Connection Troubleshooting Tips? That is a great place to start, so please let me know if notice anything that can be adjusted on your end. Otherwise, we may have to take a closer look at things, which we're happy to do!
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