Internet order status

Hi, I changed my internet plan online today. I got the email saying the order is confirmed. When do you think it will be ready, because now I have no internet. I guess I thought my old plan would remain until I activated the new plan.

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XfinityRay

Official Employee

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3.2K Messages

4 hours ago

Thank you for working with our team to get your internet working, @user_487c21! We needed to provision the modem to get that up and running. It usually happens automatically after you place your order or activate a new device, but in some instances we need to send the signal. Happy surfing!

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XfinityThomasA

Official Employee

•

2.8K Messages

1 day ago

user_487c21 - Thank you for choosing Xfinity, and for taking advantage of our self-service tools to manage your account. Your time matters, and we appreciate you. It looks like your new plan may already be active today. Let’s take a moment to review your account together and make sure everything is set up just the way you need it. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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Customer Service

user_487c21

Internet order status

XfinityRay

XfinityThomasA

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