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user_w4pxit
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3 Messages

09/05/2026 10:21 AM

Internet Out Despite Having Power

Can a true time estimate of xfinity service restoration be provided for the Hartland/Howell, Michigan area?  A storm did blow through my area on 9/3/26 around 4pm with a power loss of 2 minutes, but my internet has been out since.  The app simply says the services will be restored "ASAP."  I use internet for my work and need these services back.  Having no explanation or true estimate is frustrating. 

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4 hours ago

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XfinityJanelle

Official Employee

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2.4K Messages

22 hours ago

@user_w4pxit Thank you for reaching out today on the Xfinity Community Forums. Service interruptions can be monitored through the Xfinity app or by visiting https://www.xfinity.com/support/articles/check-service-outage. The information would be the most up-to-date information. We appreciate your patience while we work to restore services as quickly as possible.

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user_w4pxit

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Respectfully, this does not answer my question.  Is the estimate a few days?  A few weeks?  I have to plan for my job.  

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19 hours ago

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XfinityJanelle

Official Employee

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2.4K Messages

@user_w4pxit We do not have any other information then what you are seeing as well. When the teams on the ground update for a ETA then we would see the same thing as you. I understand the need to plan. I sincerely apologize we would not have any other information available at this time. 

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19 hours ago

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user_2kgwol

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I am in the same situation as the original poster in the same area (Hartland/Howell, Michigan). Is there truly no way to get a message to the team on the ground so they can update the restoration timeframe estimate? Having some sort of estimate is reasonable as opposed to it perpetually saying “as soon as possible”.

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15 hours ago

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XfinityThomasA

Official Employee

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3.8K Messages

 

user_2kgwol - Thank you for your feedback and for joining us here on the Xfinity Forums! Our teams remain in constant communication, and as soon as an estimated time of resolution becomes available, it will be shared through the Xfinity Status Center and the Xfinity app. You can also sign up for text alerts to receive automatic updates as progress is made. We apologize for any inconvenience and appreciate your understanding as we work to address this matter.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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15 hours ago

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user_2kgwol

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2 Messages

This response doesn’t address my question

(edited)

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15 hours ago

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EG

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120.6K Messages

20 hours ago

The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.

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Jenndm

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4 Messages

4 hours ago

A actual restoration time would be helpful for people that need to plan work. Power was restored several hours ago (over 24) and we are getting a run around about an actual fix. Are agents even assigned to Howell area?

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