Visitor
•
1 Message
Internet Out
is there any I can do? I’m a xfinity diamond member and been with them over 20 years. I have no internet and no tv. I activated a new gateway and still have no internet. Live techs didn’t detect any Signals from the Gateway and I have to wait 9 days before someone comes out to look at the problem. Any way to expedite a service call?
EG
Expert
•
121.4K Messages
7 days ago
The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityBenny
Official Employee
•
1.7K Messages
7 days ago
@ro229 Good question. There isn't a way to expedite an appointment, but you can use the Xfinity app to reschedule it to something sooner if there is availability. Use the Wait List to get a sooner spot if one opens up too. Here are the steps https://www.xfinity.com/support/articles/appointment-waitlist.
0
0