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user_y423m8
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Thursday, October 17th, 2024 1:26 PM

Internet outage in Augusta, GA due to Hurricane Helene

It's now going on 1 month and I've been without internet and unable to work from home.  I work from home and this is how I earn my living.  Cannot get anyone on the phone that can help to determine when my internet will be fully functioning again.  I'm looking at other options for services.

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1 month ago

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ralphinga

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14 Messages

1 month ago

Our home is in the Hunters Ridge subdivision off of Steve's Creek Rd.  There hasn't been the first sign of an Xfinityy crew working in our area at all.  But there are many trucks at the motels down the road.   Why are we being overlooked?  Frustrated!

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XfinityAngie

Official Employee

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1.4K Messages

 

ralphinga, Thank you for reaching out to Xfinity Support. I know it has been frustrating for you. I would like to look into this for you.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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1 month ago

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EG

Expert

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107.1K Messages

1 month ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityDena

Official Employee

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2.5K Messages

1 month ago

@user_y423m8 Thanks for reaching out. Services may be out in your area due to a number of reasons, including but not limited to weather, power interruptions or other outside factors. When a service loss is declared in an area, our teams are notified and will work as quickly and safely as possible to ensure everyone is back up and running. We offer convenient self-service options to check service interruptions through My Account, the Xfinity App, or the Xfinity Status Center at http://www.xfinity.com/support/status. This is where you would get the most up to date information including ETAs. This is the same information all representatives have as well. Have you reviewed the Xfinity app for updates?

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