Internet Outage

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

user_e9i4p5 service disruptions can be quite the damper on an otherwise fun field weekend, so we absolutely want to ensure we get you back up and running as quickly as we can. The best way to stay up to date for disruptions in your area would actually be through a nifty tool known as the Status Center, available to all Xfinity customers. You can access it using the URL embedded in this hyperlink. 

I will say that restoration times can very, and are only presented as estimates for that very reason. The issue can appear to be one thing, but end up requiring more work after further testing and evaluation. Similar to a customer troubleshooting their own equipment, troubleshooting would need to be done to address the overall area service just to a much larger degree and this can take time to resolve. I do understand how that can impact your ability to work from home, and I can assure you that we can get an adjustment in place for the time you are without service. We can also look into potential workaround options, as in some cases customers that experience an interruption to their home service can sometimes still access Xfinity hotspots as an alternative. Here you can find a map of the hotspots nearest you.

This response didn’t answer my question. This is the 3rd time this week that the internet is down, and 2 of those 3 times the internet was down all day. Why does this keep happening? What is causing the issue and what are you doing to fix it on a long-term basis?

Someone vandalized something to make the internet go out. I’m wondering what and why. I have a hotspot so not too annoying but annoying enough that I’m using my data. 

Any idea when this will be fixed? It’s very annoying because it’s been all week and then today it’s been all day since 5am.

What is the service area/how many customers are without internet in the current outage effecting Kent,WA?

The advice given by the "Official Employees" doesn't help. If there's no internet/wi-fi, there's no way for most of us to use the link provided nor the app without leaving home and going to an area outside of the outage area. I have T-Mobile also and had no service for nearly as long as the over 24 hrs Xfinity outage.

Still don’t have internet. Telling us that you are working quickly to get this fixed is [Edited: "Language"]. It’s been down for over 24 hours and you still haven’t provided a reasonable explanation for this outage.