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user_612gt2
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2 Messages

Wednesday, January 28th, 2026 5:25 PM

Internet outages

I need my internet restored ASAP so my son can work from home. Its been down since the 26th due to snow storm. AI keeps hanging up on me when I call 800-934-6489. No way to get a live person on the phone. I will be canceling my service and switching to AT&T fiber if I cannot get my service restored today! 

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Updated 

4 days ago

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EG

Expert

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115.7K Messages

5 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityAngie

Official Employee

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2.3K Messages

5 days ago

 

user_612gt2, Thank you for reaching out to Xfinity Support! I know that the weather has affected a lot of customers over the past few days. I can assure you that our technicians are working as quickly as they can to get service restored. You can check for updates on the Xfinity app. If you still need assistance, let me know. 

 

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user_612gt2

Visitor

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2 Messages

I almost canceled my service to AT&T Fiber today! Finally late 2nt my internet came back up! AT&T answered my call promptly so why can't Xfinity answer instead of hanging up on people simply because we have an outage which is not in our control! 

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4 days ago

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XfinityBillie

Official Employee

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3.9K Messages

@user_612gt2 I'm happy to hear that you were able to get services restored. We truly appreciate your business and understand how frustrating it can be to lose services. This link provides the directions on how to request a credit to the account. 

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4 days ago

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