user_tmoolc Hello and thank you for reaching out via our Xfinity Community Forums. In most cases no your service is not disrupt when you make a change. However, there is always the possiblity for one off situations. I would be happy to review your account and help you make any changes. To get started, please send a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
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• Type your message in the text area near the bottom of the window
EG
Expert
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118.5K Messages
3 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityChristy
Official Employee
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2.8K Messages
3 days ago
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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