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user_270nqu
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10/16/2026 12:09 PM

Internet promo expires Nov 17. Would like to get new promo on Monday Oct 19, and be in discussion with you by 9AM Mountain time if possible

My current internet promo expires Nov 17th. I would like to find out what new retention promos you can offer me – all 1-year and 5-year plans without Peacock for under $80/month. I don’t want to look at new promos until Monday Oct 19  due to my billing cycle dates. Is this something you can help me with?

I do have an appt Monday Oct 19th at 10AM with the Xfinity Store. I would rather not go there since it is always a bad experience. In order to avoid going there I would have to be in a discussion with you by 9AM Mountain Time Monday Oct 19th. Is this possible?

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15 hours ago

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EG

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122.2K Messages

1 day ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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user_270nqu

Visitor

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6 Messages

@EG​ Thank You! I appreciate the help with my need.

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1 day ago

EG

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122.2K Messages

1 day ago

Quite welcome @user_270nqu !

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XfinityJon

Official Employee

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1.9K Messages

1 day ago

Good evening user_270nqu. I can certainly understand wanting to take a look at options before your current promotion ends. I am a consumer as well, and try to keep my expenses within budget. Have you had a chance to take a look at the options when you select Shop/Upgrade when you are logged into your account? You can view your options with the Xfinity Plan Builder here. Please let me know if this helps. 

 

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user_270nqu

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6 Messages

@XfinityJon​ Thanks for the reply. Looks like great offers. However I am not going to give up my personally owned cable modem and pay a self install fee of $39.99 for your WiFi equipment. Don't want WiFi in my home. Also not going to go on autopay. Plus ordering online is way too risky. I've tried that before and the dollar amounts that end up in my cart are 'off'. I need to chat with somebody in the forum community or take the dreaded trip to the Xfinity store and put up with the unprofessional sales harassment. Still really want to connect with one of you on Monday morning by 9AM.

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18 hours ago

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XfinityJanelle

Official Employee

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2.5K Messages

@user_270nqu We can certainly take a look at the account with you. We can work with you today or Monday which ever is your preferance. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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15 hours ago

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