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Sunday, April 13th, 2025 7:35 PM

Internet service outage

My internet has been on and off, mostly off all day. What is the issue? 

Official Employee

 • 

1.8K Messages

6 days ago

Hey @user_87opvm, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Internet connectivity issues. I would be more than happy to offer my assistance looking into this further for you.
 
Could you please explain more in detail pertaining to the issue at hand? Are specific devices having issues, does the modem lights turn off and start up again, are you experiencing speed issues? By providing as much detail as possible, it does help us troubleshoot and pinpoint the issue. 
 
We also recommend visiting our 'Tips for troubleshooting your Xfinity Internet connection' knowledgebase on steps to help troubleshoot connectivity issues.

Expert

 • 

109.9K Messages

5 days ago

@user_87opvm 

Is there any official info about an outage here ?;


https://www.xfinity.com/support/status 


Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.


Or you can use the Xfinity App: https://www.xfinity.com/apps 

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