The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Good afternoon, @user_op9lce . I'm glad to hear you've made your payment. If your internet service has not been restored yet, please send us a DM with your full first and last name and complete service address so we can take a closer look at the account and verify the status of the restoration. 😊
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "Start new conversation" (pencil and paper) icon • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message You must use the primary Xfinity ID
EG
Expert
•
121.3K Messages
2 days ago
The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityRichard
Official Employee
•
3.7K Messages
2 days ago
Good afternoon, @user_op9lce . I'm glad to hear you've made your payment. If your internet service has not been restored yet, please send us a DM with your full first and last name and complete service address so we can take a closer look at the account and verify the status of the restoration. 😊
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
0
0