Hey there, user_l7yil9! Thank you for reaching out to us today over our Xfinity Community Forums! Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
Can you share with us some details regarding your service concerns?
Our Internet service is out due to hurricane Milton. And I cannot get in touch with a live human being, which is very frustrating. I’d like to know if someone is actually working on it and if there is any ETA on getting this back up and running? I work from home, and my entire livelihood depends on this.
I appreciate you clarifying that for us, @user_l7yil9! We do hope you and your family are safe from the hurricane.
We appreciate your patience and understanding and will work around the clock until services are restored. An estimated time of restoration is not currently available.
While we are unable to give you an estimated time when your service will be back on, please know that we're working to restore service as quickly and safely as possible. We coordinate our recovery efforts closely with local and state government and power companies.
The most effective way to get outage updates for your area and information about your Xfinity service is to visit our Status Center, https://www.xfinity.com/support/status, or use the Xfinity app. The Comcast Florida page, https://florida.comcast.com/2024/10/07/milton/ also provides updates on the ongoing work and how to find Xfinity WiFi Hotspot locations. When we were on Helene, we were also posting information on restoration times there. I expect to see that once again with the Milton updates as we get a handle on the damage and what needs to be done.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
The status center is complete garbage. It does not provide any estimated time or updates at all. That’s why I wanted to try to reach a real human. Wish customer service was better.
I completely understand the frustrations, user_l7yil9! At this time, we don't currently have an ETA to complete the restoration. The website here will have real time updates regarding when the services will be restored.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Oh no, @user_l7yil9 I'm truly sorry that the site is not providing you with any information. You can always reach out to us on this forum as well, A lot of times we'll have the same information you'll see on the site that was provided to you. I can assure you is that our technicians are working to get the service back up and quickly and safely as possible.-Richard
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hi there, @user_l7yil9 no we are not able to speak directly with the technicians, but we do get updates that the technicians are working on restoring service which includes replacing the equipment.-Richard
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I sure hope they are working hard. Been 2 full days already and still no service. It’s getting ridiculous now. And we are blocked from speaking with a human being about it. Horrible phone system you guys have.
I received a text earlier tonight that said “service is restored”. But it really wasn’t. Our service is still out, and there is still an outage in the area. Why did I receive that text? Very strange!! And is someone still working on it?
EG
Expert
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107.1K Messages
1 month ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAdrienne
Official Employee
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911 Messages
1 month ago
Hey there, user_l7yil9! Thank you for reaching out to us today over our Xfinity Community Forums! Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
Can you share with us some details regarding your service concerns?
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user_l7yil9
11 Messages
1 month ago
I already looked through that website, and it does not give me any pertinent information to my area. Thanks though.
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user_l7yil9
11 Messages
1 month ago
I sure hope they are working hard. Been 2 full days already and still no service. It’s getting ridiculous now. And we are blocked from speaking with a human being about it. Horrible phone system you guys have.
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user_l7yil9
11 Messages
1 month ago
I mean, how would you know if they are working in the area? Have you personally spoken with the technicians?
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user_l7yil9
11 Messages
1 month ago
I received a text earlier tonight that said “service is restored”. But it really wasn’t. Our service is still out, and there is still an outage in the area. Why did I receive that text? Very strange!! And is someone still working on it?
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user_l7yil9
11 Messages
1 month ago
Close this thread please. Thanks.
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