Visitor
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1 Message
Internet Severely throttled down for months
I've been on a 1.2G plan for a few years. A couple months back I downloaded a large 4TB file for work and since my speed has been throttled to 40mbps. I can't get a human and the Xfinity assistant just runs in circles telling me everything is okay. I'm ready to cancel service.
EG
Expert
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113.2K Messages
22 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDena
Official Employee
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3.6K Messages
22 days ago
We do not throttle your home internet @user_xtauu0 I want to make sure we are respecting your time and not repeat the steps you have taken previously. What troubleshooting steps have you taken?
I also wanted to make sure you are aware that any time you need to troubleshoot our Xfinity app can assist you step by step. It is not just to pay your bill or to get notifications about interruptions. To learn how to troubleshoot in the future you can follow the link: https://www.xfinity.com/support/articles/using-xfinity-app. Honestly, it is the best app to date that we offer and super easy to use for all of your account needs!
If you have our Gateway you can test the speeds to the Gateway using the Xfinity app (https://www.xfinity.com/support/articles/test-speed-to-gateway-xfinity-app)
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