Visitor
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1 Message
Internet speed SLOWs every evening
I recently upgraded my router/modem from Xfinity. I have the 1.2G plan. Consistently during the last two weeks I test my internet speed during the day and get 100% or more of my plan. But every day when I am home the internet drops to around 300mbs (average below 30% of my speed plan any time I run the test in the evening. Restarting the internet changes nothing. I got the higher speed so I can game with no issues. But I still have lag and ping because the internet itself is far below what I am paying for. What are my options here? I would like to make a formal grievance but I cannot get ahold of a real person or find the option to do so. If I do get ahold of someone with the number, all they do is the basic (check your internet, want to restart modem, suggest new modem). I had an appointment for a tech but cancelled it because I anticipated they would not actually fix anything and charge me $100 anyway. I'm guessing this is "normal" internet throttling or congested network. I just want the speed I am paying for.
Accepted Solution
XfinityRoberto
Official Employee
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2.2K Messages
25 days ago
Hi there and welcome to Comcast @user_nf007y. Thank you so much for reaching out to us regarding your Internet speed issues. You are in the right place and we are happy to take a look at this for you.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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zandor60657
Contributor
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230 Messages
25 days ago
What sort of place do you live in? If you're in a single family house or small building it's probably Comcast's problem. If you're in a high rise or larger apartment/condo complex it might be your landlord's or the condo association's problem. There are lots of buildings that were wired for cable TV but have too many units on a segment for good internet speed when a bunch of people are using it, but worked just fine for cable TV back when they were built or wired.
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