U

Visitor

 • 

1 Message

Sunday, July 6th, 2025 8:13 PM

Internet Speed

I think I have 300msp? But when using g both the gaming system and streaming on the TV we have buffering. What increased cost is getting 500msp?

Official Employee

 • 

1.3K Messages

4 hours ago

 

user_g4f7mf Thanks for creating a post. I'd be happy to review what plans we have available with you. Please send our team a direct message with your full name and address.

 

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

forum icon

New to the Community?

Start Here