1 Message
Internet
Xfinity provides the worst customer service than any other industry. I’m so done trying to get my internet to function properly after paying these outrageous fees. Works for five minutes stops for ten. I’m done. When another service becomes available, I’m jumping ship cause xfinity is sinking.
XfinityTony
Official Employee
•
1K Messages
4 days ago
@user_8wotwn Hi, there. I am sorry to hear about your internet problems. I can't imagine how frustrating this has been for you. I would love the opportunity to look into your service to see what is going on with it. We can also take a look at your cost while we're at it. Go ahead and send a DM to Xfinity Support to get started. I'll see you there!
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
•Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging
•Click the "New message" (pencil and paper) icon
•Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
•Type your message in the text area near the bottom of the window
•Press Enter to send your message
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