3 Messages
Internet.
This is the second time that I've had to write out this complaint. Please let's not make it a third time. I need to know what is going on with the internet. I do work from home and if Xfinity wants me to pay these high bills that you all keep sending me, then I need the internet to work. Xfinity has been "enhancing the service" for 3 to 4 weeks. Like what's going on. I need the internet so I can work. Come on Xfinity.
XfinityMatthew
Official Employee
•
25 Messages
12 days ago
Hello @user_7wmals , I understand how frustrating it can be for your internet to not be working as intended. Especially working from home. I would love to investigate this ongoing issue for you and find out what is causing the problems. In order to better assist you I need you to send us a direct message with your full name and address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it. To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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