Visitor
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1 Message
Internet
I was in the store today because I am moving so I wanted to transfer my service. I gave them the dates of my transfer and I am now at home with no Internet and I have not moved yet. you cannot get a live person on the phone. It just goes around in circles
XfinityMarshante
Official Employee
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456 Messages
21 days ago
Hello @user_l5uczw, thank you for taking the time out of your day to leave a post. Sorry to hear that you are having issues with your internet. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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