internet

I placed the order online, and I used a credit card because of the inability of the system to figure out how to manage that. I have accounts in two states which makes the customer service experience on the web, very unreasonable at best, and on the app, it’s not even an option. My frustration level is through the roof with attempting to get any actual support.

@user_203yoq I appreciate the order being placed online and using the credit card, and completely understand the frustration when you're not able to get in touch when reaching out. I wanted to assure you that you've reached the right place for assistance, we're also available over Reddit for employee support if you use that platform as well. 

To investigate further, I'll need to gather some information to locate the account that we don't want in our public conversation. Could you please send our team a direct message with your full name and full address?

To send a direct message: 

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window, please add your full name and address

• Press Enter to send it

Someone just called me back and is working it. Thank you.

@user_203yoq Thank you for the update. If possible once your finished working with the agent who called. Please let me know how it went, I do want to ensure you're able to receive the Xfinity WiFi extenders.