Visitor
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1 Message
iPad offer
I was offered an iPad as part of a service enrollment promotion. Once I signed up for the internet subscription and got to the iPad part, I was transferred to multiple agents, each needing to verify my account information through various means (credit card, ssn, birthdate). I was told to try back in a few days.
I tried to get the iPad today, got transferred around, and finally an agent told me that the iPad promotion doesn’t exist. According to these forums I’m not the only subscriber to get this hollow offer.
I did download the transcript from the original interaction, but there’s nowhere to submit it. Comcast/Xfinity doesn’t have any customer service email address. Some Xfinity reps on here say to contact via “Direct Message” with erroneous instructions, and contradictorily say that directly contacting Xfinity is a violation of their terms. Be advised, customers: the customer support of Xfinity is a black hole to dismiss your concerns, not address them.
XfinityJeniece
Official Employee
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2.4K Messages
30 days ago
Hey there, thewao, thanks for reaching out through Xfinity Forums regarding the customer experience you had with the agent you spoke with. We would be happy to submit this experience for agent feedback as we want to ensure we are providing you with great customer support.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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