Visitor
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3 Messages
Ipad return is causing issues. Anyone else facing the same issues?
Very frustrated with the customer service reps. Each time I called, I got a different answer. I was saddled with an IPad as part of reducing my internet bill which they increase every year without fail. I wasn’t informed of the “15 day” return policy. Now, they won’t let me return the iPad and I’m stuck paying for an iPad I never wanted in the first place. I even mentioned that when I first got the iPad. They’ve been running me in circles for weeks. They even made me pay an extra $25 to reactivate the iPad and they told me that once it’s activated, I could absolutely return it without any problem. I call back once the device is activated and now they tell me there is no way to return it and that I just have to pay whatever amount is left.
EG
Expert
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111.4K Messages
9 days ago
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMarcus
Official Employee
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1.6K Messages
9 days ago
ds1995 thank you for using the Xfinity Community Forums page to reach out today. I understand you have a concern regarding your iPad return. Can you start by sharing with me your full name and complete service address in a direct message?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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user_q75sp4
Visitor
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1 Message
11 hours ago
Unfortunately, the same exact thing happened to me. Because I believed the agent who told me "you won't pay a penny for it," I opened it and discarded the box. Now I'm told I can return it but only with a box. I am beyond frustrated with this and will find another provider as soon as possible.
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