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AGuser_885976
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8 Messages

Saturday, June 14th, 2025 7:41 PM

Irrigation damage

During cable repair, the contractor burying cable damaged our irrigation system. I need them to come repair

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Updated 

21 days ago

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Accepted Solution

XfinityRichard

Official Employee

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2.1K Messages

22 days ago

Hi there @AGuser_885976 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the inconvenience, I'll be more than happy to get your damage concerns escalated. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. 

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AGuser_885976

Visitor

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8 Messages

I don't see any "Direct messaging chat icon"

[Edit: Address Removed]

(edited)

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21 days ago

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XfinityVianney

Official Employee

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2.3K Messages

 

AGuser_885976, 

To send a direct message, please click on the chat/message icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

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21 days ago

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