Irrigation damage

During cable repair, the contractor burying cable damaged our irrigation system. I need them to come repair

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XfinityRichard

Official Employee

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2.3K Messages

3 months ago

Hi there @AGuser_885976 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the inconvenience, I'll be more than happy to get your damage concerns escalated. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

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AGuser_885976

Visitor

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8 Messages

I don't see any "Direct messaging chat icon"

[Edit: Address Removed]

(edited)

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3 months ago

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XfinityVianney

Official Employee

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2.4K Messages

AGuser_885976,

To send a direct message, please click on the chat/message icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 months ago

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user_ut6pmf

Visitor

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1 Message

18 days ago

During a cable line burry which ran across my property to the neighbor’s home, the contractor burying the cable cut through my irrigation line. Comcast needs to reimburse me for the cost of the repair.

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XfinityRoberto

Official Employee

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1.9K Messages

Hi there and welcome to Comcast! Thank you so much for reaching out to us here on our Forum page. You are in the right place and we are happy to assist you today. @user_ut6pmf I am sorry to hear that your irrigation line was cut.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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18 days ago

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Customer Service

AGuser_885976

Irrigation damage

XfinityRichard

AGuser_885976

XfinityVianney

user_ut6pmf

XfinityRoberto

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