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seachel214
1st Topic

Visitor

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1 Message

Tuesday, August 5th, 2025

Is it possible to reach a human on the phone at Xfinity

I called multiple times. I've been hung up on and directed to a virtual assistant. I do not want either of those. I want to speak to a human. Do you have human employees? Do you not have the budget to have actual customer service? If that's the case then I do not want to have your service at all. Especially since I can't get it to connect to the internet anyways and you won't tell me how to connect it because no one will answer the phone. Please tell me how to reach an actual human or cancel my service. Those are the only two options I am willing to entertain. Do not even mention a virtual assistant to me ever again.

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5 days ago

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XfinityMartyR

Official Employee

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2.5K Messages

25 days ago

seachel214 We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Please provide a summary of your connection issue, so the Community can have an understanding of your concerns. 
 
Also, you may want to take a look at this post we have to help customers with connection issues.
 

 

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user_4ev0td

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3 Messages

I have no dial tone on land line phone [Edited: "Personal Information"] . I need someone to come check my phone lines. I have tried everything I have told to do and nothinging has worked.

(edited)

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5 days ago

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user_4ev0td

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3 Messages

I still have not gotten the information that I need.   I am asking to have a technician come and check my lines. I have been trying to get someone since about 11:30 CST. no help at all for my situation. I need to speak to a real person . 

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5 days ago

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XfinityJohnG

Official Employee

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2K Messages

Thank you for reaching out here @user_4ev0td. I will be happy to take a look at any issue with your service. Can you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 days ago

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user_4ev0td

Visitor

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3 Messages

Is there a direct number to get assistance with my  dial tone problem?

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5 days ago

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XfinityJohnG

Official Employee

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2K Messages

The only direct number option we have is the 1-800-Xfinity number. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 days ago

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