Is there a way to be compensated for receiving slow internet and useless customer support?

Good afternoon @user_hunter_slk, and thank you for reaching out to our dedicated Communities team on our Forums today, we hope you are otherwise having a wonderful Wednesday so far. We are sorry to hear about your frustrating experience as this is never the kind of experience we want for any of our valuable customers. As someone who relies on stable internet for work, I completely understand your frustrations with not getting your speeds after upgrading from 1000Mbps to 1200. Rest assured, our team is on your side and is the right team to help with your connection issues as well as review your account to apply any applicable credits. Our dedicated team here is committed to making the situation right. 

We are also sorry to hear about your upsetting experience trying to talk to an agent after waiting in the chat box for one-hour. I know if I was hung up on after being put on hold, I would be upset as well and we are happy to forward your feedback. We are always looking to improve our customer experience and you can also leave feedback directly on our website here https://www.xfinity.com/support/svp-contact-form. 

You have reached the right team to help turn this sitution around though. Let's take a closer look at your connection issues and run through some troubleshooting steps. We can run some diagnostics and check on your signal levels to determine the best path to resolution. If needed, we can schedule one of our expert technicians to further investigate and we can also look at applying a credit as well. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

We look forward to working with you further. 

I can confirm after exactly one hour on the above mentioned support chat, I did not get anywhere apart from giving them my full account name. The agent took 20 minutes to respond each time. Unacceptable SLO for any kind of "support".

I don't believe the support vehicle I was sent to was even worth considering. I'm at a loss with Xfinity. A very frustrating organization to deal with.