1 Message
Is there an actual person that helps ever?
My bill has gone way up and without my knowledge. I try to create a new bundle and it says sign up for mobile when I already have it! Has any ever actually had anyone call you or help with your problems on the phone or is it all AI now?
XfinityJoe
Official Employee
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731 Messages
9 days ago
Good morning, @user_idrvvd, I am sorry to read that you've had such a frustrating experience. We are here to help.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_06982c
1 Message
9 days ago
like you, i'm disgusted with xfinity's pretense of customer help. their managers should be imprisoned. over an hour just to get a tiny question answered!
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