Is there Any Way AT ALL to talk to a 'live agent' in chat?!? WHY IS THE AI SO STUPID!?!?!

All I'm trying to do is see what my current plan is and why my bill jumped so high - the admin link is broken and wont resolve. So - I used 'xfinity assistant'. First it just sent me a link, to the broken page, at least 4 times. I have told it at least 7 times, in EXACTLY the language it asked in, to "Transfer to a live agent immediately". All it does after that is 'thinking' and NEVER ACTUALLY TRANSFERS ME?!?!!??! Also - apparently I can't schedule a call back either ASAP or by scheduling an actual time and I can only talk to a live agent immediately.

Comcast: you have certainly lived up to your reputation of having AWFUL custom service/customer experience! Good Job!

[Edited: "Personal Information"]

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XfinitySara

Official Employee

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2.6K Messages

16 days ago

Hello, @user_sd7a9x! Our team will gladly take a closer look at things and help in any way we can :) You've come to a great place for support! We just ask that you please keep the Xfinity Forum Acceptable Use Policy in mind when posting.

Could you please send our team a direct message to continue?

To send a direct message:

Ensure you are first signed in, then you will see a chat box icon at the top right of your page.
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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user_sd7a9x

Is there Any Way AT ALL to talk to a 'live agent' in chat?!? WHY IS THE AI SO STUPID!?!?!

XfinitySara

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