1 Message
Is there any way to open a support ticket?
I've been dealing with intermittent internet since the hurricane. Each time I try to submit a ticket or get help, the Xfinity Assistant is the only method, and it find the internet back up shortly, so never offers to open a ticket. There is no support portal available to open a ticket for long term intermittent issues. Cabling is fine, hasn't changed in the house, internet goes down every day around the same time, which is likely upstream maintenance. Need to know how to open a ticket to have this resolved permanently as I work from home.
EG
Expert
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107.1K Messages
20 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityArmand
Official Employee
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1.8K Messages
20 hours ago
Thank you so much for taking the time to reach out to Xfinity Support @user_ls0kow! We are so glad to hear from you and want to help in any way that we can to address your service concerns. No worries! You have reached out to the right team to help get things ironed out. How often do you run into this issue? Have you had any recent on site technicians take a look at what is happening?
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