Is Xfinity customer care a JOKE?

Good afternoon @user_5jalgv, and thank you for reaching out on our Community Forums, we are sorry to hear about your frustrating experience and understand why you are upset. This is never the kind of experience we want for our customers and will be happy to help get your concerns over to our dedicated mobile executive team to reach out to you directly to get this resolved. Our team wants to help make things right and turn this situation around the best we can. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I have sent the details; I will keep the community updated. Someone else would benefit from my posts and don't fall into the trade-in traps!!

@XfinityAlyssaA - I received the email that case is closed mentioning the order was never considered as Trade-in and you guys never received the phone I sent. I responded to the email with shipping information to Xfinity Support alias, and received the response that "Please do not reply to this email, it is not monitored."

Hello XXXX, Returns Processing Center has provided 1 shipping label for your convenience. Print your label by 12/01/2024 using one of these options: Print label yourself. Or Head to the nearest FedEx location so that they can print the label for you. All they need to do is scan the code below. Note: Just so you know, once you view your label with an option above, you may only use that option to print or reprint within five (5) days of accessing the label. Shipment summary Ship to: Returns Processing Center Recipient Phone: [Edited: "Personal Information"] Item description: MOBILE PHONE Return merchandise authorization (RMA): [Edited: "Personal Information"] For shipment questions or expired label access call . Want to learn more about using fedex.com? Go to FedEx Support.