ISP blocking error

My Samsung TV has been showing an ISP blocking error (code 202) for a week. I've tried troubleshooting, but the issue persists. Can anyone offer assistance?

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XfinityBenjaminM

Official Employee

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2.4K Messages

25 days ago

user_bin2kt Please try pulling the power cable out of your Samsung TV for 1-2 minutes and plug it back in. If you're still seeing the same error, please let us know.

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user_bin2kt

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5 Messages

I've tried the following steps to resolve the issue:

1. Disconnected the power, waited, and reconnected - same issue persists.

2. Reset the TV's network connection - no change.

3. Performed a factory reset - still experiencing the same issue.

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25 days ago

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XfinityBenjaminM

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2.4K Messages

user_bin2kt Do you have this issue with any other devices in the home, or is it just the TV?

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25 days ago

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user_bin2kt

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5 Messages

No issues with other devices.

Only TV issue .

(edited)

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25 days ago

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XfinityEva

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2K Messages

Thank you, what is the TV model?

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25 days ago

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EG

Expert

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113.2K Messages

25 days ago

The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.

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Expert

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32.4K Messages

25 days ago

@user_bin2kt

Although @XfinityBenjaminM mentioned pulling the power cord from the TV for 1-2 minutes, try pulling the power cord from the wall socket for 1-2 minutes instead. Also, at the same time, pull the power cord from the cable box, and if you're on WiFi, you might want to pull all the cables from the box. I'm on WiFi and occasionally I have to do that in order for the connection to come back. Let us know.

@XfinityEva the customer has a Samsung TV as stated in their first post.

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user_bin2kt

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5 Messages

Hi, I've already tried the suggested steps, but the error still persists.

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25 days ago

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user_bin2kt

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5 Messages

24 days ago

Hello ...

Any more suggestions please .

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XfinityMarcus

Official Employee

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1.8K Messages

user_bin2kt Just to ensure we are on the same page here, are you attempting to access the Xfinity Stream app from the TV?

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24 days ago

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Customer Service

user_bin2kt

ISP blocking error

XfinityBenjaminM

user_bin2kt

XfinityBenjaminM

user_bin2kt

XfinityEva

EG

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user_bin2kt

user_bin2kt

XfinityMarcus

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