Good evening @user_uxab4v, and thank you for reaching out on our Community Forums with your TV issues, we appreciate it. I see that you are experiencing pixelation and sound cutting out. Are you receiving any error messages or codes as well? Is this occuring on all channels or specific channels?
Thank you for confirming that @user_uxab4v, I appreciate it. Can you confirm for me that all cable connections are secured tightly? Have you also tried power cycling your TV box?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_uxab4v Thanks for this update, can you power cycle your TV Box?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityAlyssaA
Official Employee
•
2.7K Posts
25 days ago
Good evening @user_uxab4v, and thank you for reaching out on our Community Forums with your TV issues, we appreciate it. I see that you are experiencing pixelation and sound cutting out. Are you receiving any error messages or codes as well? Is this occuring on all channels or specific channels?
6
0
user_uxab4v
Visitor
•
5 Posts
25 days ago
There are no messages and it happens on all channels. Recycling the box does nothing. All cables are secure.
0
0