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user_y4jfwo
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Wednesday, April 2nd, 2025 3:16 PM

Issue with Peacock activation

I have been unable to activate my fee Peacock Premium service due to a problem with Peacock.  A repair ticket was entered on this issue on 3/14. I have been waiting since then to have this issue corrected.

I was promised a call back several times by your agents, but no calls me.

Question

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Updated 

2 days ago

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XfinityThomasD

Official Employee

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1.2K Messages

2 days ago

 

user_y4jfwo Thanks for posting on our Community Forums. I'm sorry to hear that you're having trouble activating the Peacock subscription and haven't received the help needed previously. Our team can look further into the account and ticket created to see what other steps can be done. Please send our team a direct message with your full name and address.

 

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

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